BigChange for Balloo Hire

Balloo Hire transforms mobile workforce and boosts customer service thanks to help from BigChange.

Balloo Hire, one of Ireland’s leading tool and plant hire companies, has radically cut the resource required to manage its mobile operation while boosting customer service and minimising its environmental impact thanks to mobile workforce management technology from BigChange.

With depots across Ireland offering an island wide delivery and service operation, Balloo Hire has saved hundreds of man-hours per week scheduling planned deliveries and responding to ad-hoc requests since implementing the 5-in-1 cloud based BigChange solution.

Using BigChange, Balloo Hire has also transformed its customer interactions with real-time updates and intelligence sharing, has achieved its goal of a paper free transport department and realised significant savings in fuel consumption.

“Put simply BigChange has allowed us to do more with less!” commented Mark Grundy, General Manager at Balloo Hire Centres.

“We’ve eliminated a huge amount of time-consuming admin work, reduced our paperwork production and saved miles with lower fuel bills and emissions. On top of this we are able to take on further logistic and delivery jobs, we can close sales more effectively and answer customer queries more efficiently.”

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